Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, date of birth, address, phone number, and email address provided through our contact, booking, or patient forms.
• Health Information: Information you provide in connection with our phlebotomy and specimen collection services, including lab orders, medical history relevant to the procedure, and insurance information. This information is considered Protected Health Information (PHI) and is governed by our HIPAA Notice of Privacy Practices.
• Payment Information: Payment method details collected at the time of service. We do not store full credit card numbers on our servers.
• Usage Data: Information your browser automatically sends when you visit our website, such as your IP address, browser type, pages visited, and time spent on pages.

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide mobile phlebotomy and specimen collection services.
• Communicate with you about your appointments, test results coordination, and service updates.
• Process payments and billing, including insurance claims.
• Comply with applicable federal and state laws and regulations, including HIPAA.
• Improve our website and services.
• Respond to your inquiries and provide customer support.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Healthcare Providers: We may share your health information with your ordering provider or other healthcare professionals involved in your care, as permitted by HIPAA.
• Laboratories: Specimen and order information is shared with the laboratory processing your samples.
• Insurance and Billing: We may share information necessary to process insurance claims and billing.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Associates: We may share information with trusted third-party service providers who assist us in operating our business, subject to confidentiality agreements and, where applicable, HIPAA Business Associate Agreements.

4. Protected Health Information (PHI)

Any health information collected in connection with our phlebotomy services is Protected Health Information under HIPAA. The collection, use, and disclosure of PHI is governed by our Notice of Privacy Practices, which is incorporated by reference into this Privacy Policy. In the event of a conflict between this Privacy Policy and our Notice of Privacy Practices regarding PHI, the Notice of Privacy Practices will control.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Medical and health records are retained in accordance with applicable Texas state law and federal regulations.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services may be provided to minors with the consent of a parent or legal guardian. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us immediately.

10. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal and regulatory retention requirements.
• Opt out of certain communications from us.

To exercise any of these rights, please contact us using the information below.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. Your continued use of our website or services after any changes constitutes your acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: